Our Commitment

At Timber & Tannery, every product is handcrafted with care and precision. We want you to love your purchase. If for any reason you are not satisfied, we offer a fair and transparent returns and exchange policy.

Eligibility for Returns & Exchanges

• Timeframe: Returns or exchanges accepted within 15 days of delivery.
• Condition: Item must be unused, unworn, and in its original packaging with tags intact.
• Proof of Purchase: Valid order ID or invoice required.

What Can Be Returned or Exchanged

• Products with manufacturing defects (stitching, buckle attachment, finishing issues).
• Wrong size or design received.
• Exchanges allowed for different sizes or designs, subject to availability.

What Cannot Be Returned

• Products showing signs of wear and tear, use, or damage caused by misuse.
• Customized or personalized items.
• Items purchased during clearance or final sale.

Process

1. Contact Us: Email support@timberandtannery.com or use our Contact Page.
2. Approval: Our team will review your request and provide return instructions.
3. Shipping: Customers are responsible for return shipping unless the item is defective or incorrect.
4. Resolution:
   • Exchange: Replacement shipped once the original item is received.
   • Refund: Processed to the original payment method within 7–10 business days.

Brand-Aligned Language

“Our belts and essentials are crafted to last. If your Timber & Tannery piece doesn’t meet expectations, we’ll make it right — whether through an exchange, repair, or refund. Your trust is part of our legacy.”