{"id":770,"date":"2026-02-15T17:02:53","date_gmt":"2026-02-15T17:02:53","guid":{"rendered":"https:\/\/timberandtannery.com\/?page_id=770"},"modified":"2026-02-16T09:43:42","modified_gmt":"2026-02-16T09:43:42","slug":"our-warranty-promise","status":"publish","type":"page","link":"https:\/\/timberandtannery.com\/?page_id=770","title":{"rendered":"Our Warranty Promise"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our Warranty Promise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

\u201cCrafted to Last. Covered with Care.\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact page for claims<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Warranty Policy Structure<\/strong><\/p>

  1. Coverage Period<\/strong><\/li><\/ol>
    • Standard Warranty<\/strong>: 12 months from date of purchase.<\/li>
    • Optional: Extend to 24 months<\/strong> for premium belts or registered customers (helps build loyalty).<\/li><\/ul>
      1. What\u2019s Covered<\/strong><\/li><\/ol>
        • Manufacturing defects (stitching, buckle attachment, leather cracking due to workmanship).<\/li>
        • Hardware issues (buckles, rivets, embossing flaws).<\/li>
        • Wood finishing defects (for wooden products).<\/li><\/ul>
          1. What\u2019s Not Covered<\/strong><\/li><\/ol>
            • Normal wear and tear (scratches, patina, fading).<\/li>
            • Damage from misuse (water exposure, bending, cutting).<\/li>
            • Unauthorized repairs or alterations.<\/li>
            • Loss or theft.<\/li><\/ul>
              1. Customer Process<\/strong><\/li><\/ol>
                • Proof of purchase required (Amazon order ID or invoice).<\/li>
                • Customers contact via your Contact Page<\/strong> (you already have one open in your site) for warranty claims.<\/li>
                • Provide clear instructions: email photos + description \u2192 brand team reviews \u2192 replacement\/repair decision.<\/li><\/ul>
                  1. Resolution Options<\/strong><\/li><\/ol>
                    • Repair<\/strong> (preferred for sustainability).<\/li>
                    • Replacement<\/strong> (if repair not possible).<\/li>
                    • Store credit\/refund<\/strong> (last option, case-by-case).<\/li><\/ul>
                      1. Brand Positioning Language<\/strong><\/li><\/ol>

                        Since your brand is premium and artisanal, the warranty wording should feel heritage-driven<\/strong> rather than corporate:<\/p>

                        \u201cEvery Timber & Tannery piece is crafted to last. We stand behind our artisanship with a 12-month warranty covering manufacturing defects. Your belt is not just an accessory \u2014 it\u2019s part of our legacy. If it fails due to our craftsmanship, we will repair or replace it, ensuring your story continues with Timber & Tannery.\u201d<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                        Our Warranty Promise \u201cCrafted to Last. Covered with Care.\u201d Contact page for claims Warranty Policy Structure Coverage Period Standard Warranty: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-770","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/timberandtannery.com\/index.php?rest_route=\/wp\/v2\/pages\/770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timberandtannery.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/timberandtannery.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/timberandtannery.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/timberandtannery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=770"}],"version-history":[{"count":10,"href":"https:\/\/timberandtannery.com\/index.php?rest_route=\/wp\/v2\/pages\/770\/revisions"}],"predecessor-version":[{"id":813,"href":"https:\/\/timberandtannery.com\/index.php?rest_route=\/wp\/v2\/pages\/770\/revisions\/813"}],"wp:attachment":[{"href":"https:\/\/timberandtannery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}